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Concourse 2

Adjacency pairs

adjacent

We'll start with a simple example of an exchange containing two adjacency pairs.  For ease, we'll show them in different colours, with pair 1 in red and pair 2 in black, like this:

Speaker Utterance Description
George Hello, Peter.  How are you? Formulaic greeting
Peter Oh, hi.  Fine, thanks Formulaic greeting response
George Has Mary got in yet? Request for information
Peter I think so. Preferred provision of information

In that little exchange we have two pairs as you can see and they form an orderly queue so that the conversation, such as it is, remains coherent.  If Peter's first and second responses are swapped around, the conversation would become immediately bizarre and impenetrable.
Adjacency pair 1: greeting – greeting response
Adjacency pair 2: ask for information -–supply information
The note that Peter's second response is preferred signals that there is another alternative which is dispreferred and that might be:
    I don't know
which changes the second pairing to: ask for information–profess ignorance
and that is not usually what the questioner wants.

It is not claimed here (or by anyone who knows a little about language) that all conversations develop via the use of predictable adjacency pairings but it is certainly true that a good deal of conversation between people would not be possible unless they form substantial parts of the exchanges.


define

Defining characteristics

Adjacency pairs are a concept within conversational analysis and particularly in the study of turn taking.
Pragmatically, adjacency pairs are characterised by four related phenomena:

  1. adjacent
    That is to say they follow each other directly in conversational exchanges.
  2. produced by different speakers
    so are part of how turns are exchanged, held and interrupted.  When speakers have produced the first item in a pair, they usually fall silent and wait for the second part to appear in the exchange.
  3. ordered
    in that it is usually (not always) possible to detect which of the pair precedes the other, i.e., which is the first and which the second part of an exchange.
  4. typed
    so the first part requires (or usually evinces) a particular sort of second part rather than it being a randomly generated utterance.

All of the above was elucidated a while ago by Schegloff and Sacks (1973).


facades

Examples of adjacency pairs

No list of all the possible adjacency pairs in any language is possible.  They are, however, quite easy to identify if not to list exhaustively and any extended exchange between speakers will normally contain multiple examples.  Here's a short list with some examples.  Do not try to teach them all at once.

Pairing Example
accusing → apologising You took it without asking → I’m sorry, you weren’t here
accusing → denying You have broken it → No, it wasn’t me
advising → accepting advice You should take a break → Yes, I think I will
advising → rejecting advice You need to eat more → I am happy as I am
apologising → accepting apology Sorry I’m late → That’s OK.
asking for clarification → supplying clarification When exactly did you say? → Early tomorrow morning
asking for information → professing ignorance When does the train leave? → I don’t know
asking for information → supplying information What day is it? → Thursday
asking for information → temporising What will it cost? → I’ll find out for you
asking about ability → expressing ability Are you able to help? → Sure
asking about ability → expressing inability Can you lift it? → Not with my back
asking for help → offering help Can you help me? → Sure. What can I do?
asking for permission → giving permission Can I go now? → Yes, that’s fine
asking for permission → refusing permission May I ask a question? → Please wait till the end
asking for speculation → providing speculation Do you think it’ll rain? → No, I doubt it
beckoning → responding Excuse me! → Yes, madam
complaining → excusing oneself You’re very late → I know the traffic was awful
complaining → remedying It’s cold in my room → I’ll turn up the heating
complimenting → accepting I really like that shirt! → Oh, thanks
encouraging → accepting encouragement Come on, try again → Alright
expressing hope → concurring I hope it’ll be sunny → So do I
expressing satisfaction → acknowledging That’s great, thanks → Glad you are pleased
expressing unhappiness → acknowledging I don’t feel happy here → Oh, dear
greeting → greeting response Hi! → Oh, hi!
identifying → acknowledging That’s her brother → Oh, is it now?
informing → acknowledging Your mother is here → Thanks, I know
introducing oneself → responding Hi, I’m Mary → Pleased to meet you
inviting → accepting Come for lunch → OK, what day?
inviting → declining Would you like to stay for dinner → I can’t – sorry
leave taking → leave taking response See you! → Yeah, bye 
obliging → accepting obligation  That needs to be done now → I’ll get on to it
offering → accepting Would you like a drink → Yes, thanks, I'll have ...
offering → declining Can I get you anything else → No thanks
offering → temporising Can I get you anything else, sir? → Maybe later
offering help → accepting help Can I help you? → Yes, please
offering help → declining help Can I help you? → I’m just looking, thanks
reminding → acknowledging Don’t forget the wine → I won’t
requesting → accepting Is it OK if I borrow this? → Sure, help yourself
requesting → rejecting Is it OK if I borrow this? → I'd rather you didn't, I need it
seeking agreement → agreeing Isn’t that beautiful? → Yes, lovely
stating → disagreeing It’s going to be a long journey → No, not really
suggesting → complying Shall we go? → Yes, let’s 
thanking → acknowledging That’s kind of you → No problem
warning → acknowledging The plates are very hot → Thanks, I’ll be careful

This list could be extended by subdividing some of the functions and reduced by combining them.
The left-hand items in that list are, of course, recognisable language functions and their realisation may be achieved in a wide variety of ways.  For example, an offer of reassuring advice not to worry could be couched as:
    You shouldn't worry too much
    Oh, do stop worrying
    You don't need to worry
    Worrying won't help, you know

and so on and you can probably think of lots of ways all the other functions in the list can be realised.

Long lists like this are perhaps helpful for planning purposes because they can remind us of the areas to cover and give us a way of structuring speaking skills lessons.  They can, however, be quite severely condensed into three main sorts (which, to some extent, overlap.  Like this:

  1. The descriptive function
    Giving and understanding factual information.  For example:
        Can you tell me where the station is?
        It's getting late
        I'm taking the train home
        I can't help you

    etc.
  2. The expressive function
    Relaying and understanding of information about the speaker's feelings, preferences and ideas.  For example:
        I'm not feeling well
        I really don't like that man
        I am not even going to try

    etc.
  3. The social function
    Establishing and maintaining social relationships, especially roles and power structures.  For example:
        Can I help you, madam?
        Anything else?
        Good morning officer.  How can I help you?
    etc.

dogs

Triplets

It has been consistently shown in studies of conversation that pairs of utterances are not the end of the story.
In many cases, conversational exchanges consist of three, not two, moves.  Here are some examples of what is meant:

evaluation of the exchange
This may occur as the third part of the triplet so we get, for example:
    How long can you stay?
    Well, I don't need to get back till Thursday
    Great, then we'll have some time together
reaction to the exchange
This occurs when the third part involves some kind of action on the part of one of the speaker, like this, for example:
    What time are you meeting John?
    Not till seven
    Then I can come, too
signalling comprehension
This occurs as a follow-up move and often signals the end of the conversation altogether, like this:
    Is Mary in her office?
    No, she's still at the meeting
    OK.  Thanks
signalling a topic change
This is often the response to a temporising expression such as in:
    Can you help me with this?
    Not right now.  I need to go out
    OK, I'll ask John

Because the third part of a triplet is often signalled non-linguistically, by gesture, or action, it is often missed altogether but many exchanges do transpire in three parts and it's helpful to plan for that in the classroom.


structure

The structure of adjacency pairs: IRF sequences

Whatever its function, the first part of any adjacency pairs constitutes an initiation in conversation and the second part constitutes a Response.  The third part of a triplet, when it exists, usually constitutes a Follow-up move but may also contain a new Initiation.
The structure, therefore is:

Initiation → Response → Follow up → New initiation → Response etc.

The following is based on Tsui (1994):

  1. Initiation.
    There are four ways to start a conversation:
    1. Elicit (ask if).  E.g., Have you eaten?
    2. Request (ask to).  E.g., Can I ask you something?
    3. Direct (tell to).  E.g., Pay attention to this; it's important.
    4. Inform (tell that).  E.g., I noticed you didn't come to the meeting.
  2. Response
    There are three types of response to an initiation.  For example to the Initiation, Can you do me a favour? we can have:
    1. Positive (preferred): Yes, sure, what can I do?
    2. Negative (dispreferred): Sorry, I need to go now.
    3. Temporising (dispreferred): Maybe.  Will it take long?
  3. Follow up
    There are also three sorts.  Following from the three responses above, we can have:
    1. Endorsement (positive).  Great.
    2. Concession (negative outcome).  Oh, I see.
    3. Acknowledgement (negative outcome).  It's OK, I'll get John to help.

Whatever the form, therefore, the first part of a pair will take perform one of the four possible types set out here.  For example:
    Those clouds are getting darker
is clearly an informing move (1.d., above) but may serve to function as a request for speculation meaning, e.g.,
    Do you think it'll rain?
a suggestion meaning:
    Let's get under cover
and so on.
Equally, something like:
    Can you spare me five minutes?
is clearly a requesting move but can also serve a number of functions such as:
    I need some help
    I want to talk to you
    I have a request to make

and so on.

The second part of the pair constitutes the Response move and, as we see above, it can come in three sorts: positive, negative and temporising.  Again, the form will vary but the function remains consistent so we get, e.g.:
    I'm busy right now
which is an informing move but serves as a negative response or
    Can it wait a little?
which is an elicitation but serves to temporise and
    Tell me how?
is a directing move but serves as a positive response.

The third part of a triplet will generally be a Follow-up move and, again, we can analyse them as we did here or take the four-part analysis we used in the last section.  We can get, therefore:
    Oh, good.  Thanks
which is an evaluation and endorsement
    Oh, OK, then
which is concession to a negative response signalling comprehension
    Ah, I see.  No problem.  I'll try later.
which is an acknowledgement of a negative response signalling the speakers reaction to it.

This may all seem a rather fine analysis but it has important teaching and learning benefits because it allows us to break down one of the most difficult skills to acquire, speaking, into manageable, learnable and memorable chunks.


nets

The value of adjacency pairs

Presenting language in the context of adjacency pairs has some obvious advantages:

  1. It allows for simulated authentic practice because it has been shown that adjacency pairings are drivers of real conversation.
  2. It accustoms learners to initiating as well as responding in conversations.
  3. It sets language structures in familiar and recognisable contexts.
  4. It is a flexible and repeatable with different realisations of the functions.
  5. It provides realistic practice of communicative events that learners may well encounter outside the classroom.

trap

Teaching: traps and pitfalls

Used well, adjacency pairs can be very useful ways to present and practise language as the list above shows but there are hazards to avoid.

leaving out the follow up
3
A common use for adjacency pairs is, of course, to encourage learners to recognise the function of the language they hear and then respond appropriately.  As we saw, one of the defining characteristics of adjacency pairs is that they are typed and that means that only a narrow range of second-part responses are likely to be acceptable or appropriate.  So, for example:
    Do you know what time the train leaves for Brighton?
is unlikely to be followed by anything except:
    Yes, at ...
    No, sorry.
    No, but I'll check for you

In the first case, we have the preferred response, in the second a dispreferred negative response and in the third a partially dispreferred temporising response.
However, in reality, as we saw above, triplets are a common extension of adjacency pairs so a more realistic set of three exchanges might be:
    Do you know what time the train leaves for Brighton?
    Yes, at ...
    Fine thanks.

    Do you know what time the train leaves for Brighton?
    No, sorry.
    Oh, I see

    Do you know what time the train leaves for Brighton?
    No, but I'll check for you
    Thanks that'd be helpful
Failing to alert learners for the need for a follow up, be it evaluative or any of the other types listed above ill equips them for real-life encounters and may lead to them sounding curt, discourteous, plain rude or even aggressive.
It's easy to avoid that.
depending on separate utterances
2
One obvious advantage of using adjacency pairs and triplets is that it allows you to clearly to indicate what is happening when each person speaks and allows the learners, too, to notice how conversations in English are structured.
We can, then set up a scene and get the learners to identify the functions of the language people are using, like this:
    Peter: Are you very busy?
    John: No, tell me how I can help
in which we have a request for help masquerading as a question about fact and an offer masquerading as an imperative.
Helping learners to recognise the function the language is realising, regardless of it form is a very useful thing to do, of course but it can lead to too much analysis and not enough synthesis.  What we can end up with is something like:
    Mary: Where did you get that laptop?
    Jane: From a company in London
    Mary: Thanks
which looks like a simple and realistic exchange but is actually a parody of how people really talk to each other.  It can be analysed as:
    Initiation: asking for information
    Response: providing information
    Follow-up: signalling comprehension

but such an analysis is misleading.
A much more realistic exchange is more complex but can still be analysed successfully in adjacency pairs like this:
Speaker Utterance Function
Mary Can I ask you something? Initiation of a request
Jane Sure Preferred response to a request
What do you need to know? Initiating an offer of information
Mary Where did you get that laptop? Initiating asking for information 
Jane From a company in London Responding by providing information
Why do you ask? New initiation of a request for information
Mary I need to replace my old thing. Responding with information
Are you happy with it? New initiation asking for an indication of satisfaction 
You can readily see that there are only five turns in the exchange (two from Jane and three from Mary) but there are eight functions being realised.  The reason for this is that responses are often combined with initiations as we see with Jane's first turn and Mary's final turn.
Teaching solely in isolated adjacency pairs can lead to learners being unable to initiate conventionally after a response move.  What that means in the real world is that conversations grind to a halt very quickly and no maintenance of the exchange is possible.
This also means that learners need to be exposed to and encouraged to notice the fact that in most conversations, the turn which includes part 2 of the first adjacency pair will usually also include part 1 of the next pair.
If now you reexamine the long table of possible adjacency pairs that was presented above, you can easily see that as stand-alone conversations they are inadequate for the purposes of teaching conversational skills but important for the purposes of analysing the ways information moves between people.
We need to do both.
ignoring the dispreferred
blind
It would be a happy world if all adjacency pairs were positive experiences in which, for example, all requests were fulfilled, all information promptly given and all offers accepted without hesitation.
That is not how life works so we need to prepare our learners to understand and supply the dispreferred responses.
Dispreferred responses are, however, more complex precisely because they are dispreferred.
Compare this:
    Can you give me a lift to the station?
    Sure.  When do you want to go?

in which we have a request for action followed by acceptance and, note, a new request for information, forming part 1 of the next pairing (see above), with this:
    Can you give me a lift to the station?
    Well, I would, of course, but I have to stay in and wait for this call.  I'm sorry about that.

There are some things to notice:
  1. There is no direct refusal to comply.  In most Anglophone cultures a direct refusal is avoided when possible unless the power relationships are very clear.
  2. There is positive temporising with the word would intended to imply that the matter is not in the speaker's control.  In other words, this forms a conditional utterance along the lines of:
        I would if I could, but I can't
  3. A reason for the dispreferred response is given.  This is a ubiquitous phenomenon when a speaker is supplying what is known to be a dispreferred response.  It is almost a rule of speaking to explain why a dispreferred response is being given and that applies even when the power relationships are unequal.  You may be forbidden entry to a street or venue but the police officer or the doorman will almost always tell you why.
  4. There is a new initiation at the end which takes the form of an apology and this, too, is almost always present in these cases.
What this means is that the teaching of how to reject, deny or decline needs to be more thorough, more closely exemplified and more time consuming.  So be it.
Even a temporised response is more complex than the preferred one.  Here's another example:
    Can you give me a hand with this?
    I can't right now because I have to get this email written but give me half an hour and I'll be right with you.
and in that exchange, although the response is not wholly dispreferred the response is still complex, containing as it does a reason for temporising and the offer of a compromise solution.
That, too, has to be taught.
neglecting cultural considerations
culture
Adjacency pairs are not universals of human communication.  This is not the place for a short book about how they work across human cultures but you may be sure that the accepted patterning we have exemplified in this guide will not apply universally.
We are focused here on Anglophone cultures and even within them there are quite important differences.
In some cultures, for example, declining an invitation to eat is seen as very rude and in others requesting support from superiors is seen as a failing to be avoided if at all possible.
In others, a compliment may be interpreted as a request for a gift and so on.
Potentially, therefore, if learners are tempted to apply their own cultural standards to adjacency pairs, a good deal of miscommunication and bewilderment can ensue.
To counteract this, it is often necessary to do a little awareness raising and cross-cultural comparison, especially in multi-cultural classrooms.
It is not difficult to devise a questionnaire of this kind:
Tick the boxes (and explain) and then compare what you have with your colleagues' responses
If ...  In the English-speaking culture In my culture
you refuse an invitation, you have to say why    
someone offers to help you, you can't say no    
someone asks for help, it's impossible to refuse    
if someone gives you a compliment, you must thank them    
and so on.
You need to adjust these things to match your setting, of course, but it is important.


Related guides
teaching language skills this is an overview of what you and your learners need to know when developing or practising skills
speaking overview for a guide which contains a little more about IRF sequences and why they are important
teaching speaking for the essentials-only guide to how we may develop our learners' speaking abilities
communicative strategies for the guide to some of the ways we manage speaking and interactions
assessing speaking for the in-service guide to assessing speaking skills abilities
spoken discourse for a more technical guide to spoken language in the in-service section
turn taking for the guide to an essential speaking skill
backchannelling for a guide to a key speaking skill often related to turn taking
responding to suasion for a guide to a particular form of adjacency pairings in action
skills index for the index to the overviews of the four main language skills


References:
Schegloff, EA & Sacks, H, 1973, Opening up closings, Semiotica, 7 (4), 289-327
Tsui, ABM, 1994, English Conversation, Oxford: Oxford University Press